Thank you for shopping at Office Installation. We want you to be completely satisfied with your purchase, and we understand that sometimes returns are necessary. Please review our Return and Refund Policy carefully before making a purchase.
1. Returns and Exchanges:
If you are not completely satisfied with your purchase from Office Installation, you may return the item(s) for a refund or exchange within 7 days of receiving your order. To be eligible for a return or exchange, the item(s) must be unused, in the same condition as you received them, and in the original packaging.
2. Defective or Damaged Items:
If you receive a defective or damaged item from Office Installation, please contact us immediately upon receiving the product. We will work with you to resolve the issue promptly and provide a replacement or refund as necessary.
3. Return Process:
To initiate a return or exchange, please follow these steps:
- Contact our customer service team to request a return authorization.
- Pack the item(s) securely in the original packaging, including any accessories or documentation.
- Ship the item(s) back to us using a trackable shipping method. You will be responsible for return shipping costs.
- Once we receive the returned item(s) and verify their condition, we will process your refund or exchange within 7 days.
4. Refunds:
Refunds will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your bank or credit card issuer’s processing times.
5. Restocking Fees:
Certain items may be subject to restocking fees, which will be deducted from your refund amount. Restocking fees may apply to items that are returned opened, used, or not in their original condition.
6. Return Shipping Costs:
You will be responsible for return shipping costs unless the item(s) received were defective or damaged. We recommend using a trackable shipping method and purchasing shipping insurance for your return shipment.
7. Exclusions:
Please note that certain items are not eligible for return or exchange, including:
- Items that have been customized or personalized.
- Clearance or sale items.
- Gift cards.
8. Contact Us:
If you have any questions or concerns about our Return and Refund Policy, please contact us. Our customer service team is here to assist you and ensure that you have a positive shopping experience with Office Installation.
Thank you for choosing Office Installation. We appreciate your business and look forward to serving you again in the future.